Called regarding a damp issue in my loft. Gary came out and done a damp survey and assessed the issue and explained thoroughly the problem and corse of action to take to rectify the problem. All followed up with a report. He was very friendly, helpful and informative.

Gary came round to complete a survey on our old house. He was incredibly thorough and took the time to clearly explain what rising damp was, why it was happening in our house and the solutions they have to solve it. There was no hard sell, only recommendations and knowledge.

Gary and his team were dream tradesmen. They quoted promptly and accurately, turned up on time and were polite, tidy and respectful. Also very helpful in outlining options and explaining everything clearly. Highly recommend.

I was very impressed with the efficient service. Gary was a pleasure to deal with and very communicative throughout. I needed a damp survey quickly and they completed it within 48 hours. Highly recommended.

Gary was absolutely amazing. He was reasonable and understanding. He explained everything clearly and answered all our questions. Went above and beyond for us. Would definitely use again.

The guys were on time and worked quickly and efficiently. They even found a workaround that avoided scaffolding and saved us money. Wouldn’t hesitate to recommend them!

Universal damp were great—really thorough survey, easy to book and good communication. They even helped sort an access issue on the morning of the visit. Quote was good value too.

We found Universal Group to be professional in their damp proofing and plastering work. The team was courteous, efficient and left the area clean and tidy after the job.

I recently had a great experience with Gary and Ben. From the start I was confident in their appraisal. They explained the treatment well and were very professional. Highly recommend.

Fast, efficient, thorough and very professional. I was very impressed with their quick turnaround on the survey and their great communication throughout.